Shipping policy
Shipping Policy
Last Updated: 12 August 2026
At XELARO, we aim to process and deliver your orders safely and efficiently.
Order Processing
Orders are normally processed within 1–3 business days after successful payment and order confirmation.
During product launches, sales, holidays, or periods of high order volume, processing may take longer.
Delivery Within India
Orders shipped within India are generally delivered within 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.
International Delivery
International orders are generally delivered within 7–15 business days after dispatch.
International delivery times are estimates and are not guaranteed. Customs clearance or local courier delays may result in additional time.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
You may use the tracking information to check the status of your shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
Full name
House/building number
Street/locality
City
State/province
Postal/ZIP code
Country
Valid contact number
XELARO is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Delivery Attempts
If the courier is unable to deliver an order because the recipient is unavailable or the address is incorrect, additional delivery attempts may be made according to the courier's policy.
Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address or failed delivery attributable to the customer.
Customs, Duties and Taxes
For international orders, the customer may be responsible for customs duties, import taxes, VAT/GST, handling fees, or other charges imposed by the destination country.
These charges are determined by the destination country's authorities and are outside XELARO's control.
Customers are responsible for complying with their country's import requirements.
Shipping Delays
XELARO is not responsible for delays caused by circumstances outside our reasonable control, including:
Courier disruptions
Customs clearance
Natural disasters
Severe weather
Strikes
Government restrictions
Public emergencies
Incorrect customer information
We will nevertheless make reasonable efforts to assist customers when a shipment is delayed.
Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us as soon as possible at support@xelaro.in with your order number and relevant photographs or delivery information.
We may contact the shipping carrier to investigate the shipment.
Contact
For shipping questions, please contact:
XELARO
Email: support@xelaro.in
Website: https://xelaro.in